FAQ
Before Your Appointment
Why do I need to complete the intake form before my appointment?
Completing the intake form allows your RMT to review your history, symptoms, and goals in advance. This ensures your session is tailored to your needs and that treatment time is spent on care—not paperwork.
What happens if I don’t complete the intake form in time?
The form must be submitted before your appointment. If it isn’t, your appointment may be cancelled and offered to another patient. Completing it ahead of time ensures your visit is safe, efficient, and focused on helping you.
Why do you need my credit card information before my treatment?
A card on file confirms and secures your appointment. It also helps us manage late cancellations and no-shows. Your card is stored securely through a PCI-compliant system and will only be used according to our stated policies.
What happens if I don’t add my card by the deadline?
A card on file is required to hold your appointment. Without it, your appointment may be cancelled.
How secure is my credit card information?
We use secure, PCI-compliant systems. Clinic staff cannot see full card numbers, and your information is only used as outlined in our policies.
Our Green Clinic
What does it mean that you’re a Green Clinic?
We’re committed to reducing waste. All forms, records, and communications are digital. We do not print hard copies onsite.
I prefer paper forms – can I get one?
The intake form can be downloaded and printed at home or through a local print service (e.g., Staples) if needed. We do not provide printed forms on-site.
Communication
What are your response times for emails and calls?
We’re a small clinic with limited administrative support. You can generally expect a reply within 1–2 business days. We appreciate your patience!
What if my matter is urgent?
If your concern is urgent (for example, regarding an upcoming appointment), please provide as much detail as possible so we can assist efficiently.
Treatment & Appointments
How often will I have to come?
This depends on your jaw and your history.
It depends on your jaw and history. Typical guidelines:
- Comprehensive Program: Most clients come every 2–3 weeks for 30–45 minute follow-ups to:
- Review exercises
- Adjust or add exercises as needed
- Keep treatment structured for consistent improvement
- Hands-on Massage Therapy:
- Acute flare-ups: Weekly sessions initially
- Pre/post-frenectomy: Targeted sessions to support tissue and movement
- Plan of Care: Usually 9–12 months depending on goals, muscle balance, posture, jaw mechanics, and contributing factors.
Do I have to commit to a plan of care, or can I book individual sessions??
We deliver care through structured programs rather than individual sessions, and here’s why.
TMJ care is complex, and lasting progress comes from consistent, guided sessions plus daily exercises. Our programs are designed with the right frequency and progression to help your muscles, mechanics, and habits actually change—so relief lasts.
This isn’t about being strict; it’s about giving your jaw the support it needs to break the pain cycle, rather than just providing temporary relief.
Home Care
Will I need to do exercises at home?
Yes! Our program isn’t passive — real progress comes from doing simple daily exercises, usually just 5 minutes, twice a day.
Think of it like training muscles at the gym: one session won’t make your jaw strong or coordinated. Consistency, correct form, and gradual progression are what help your jaw muscles relax, move correctly, and reduce pain. Skipping exercises or doing them incorrectly slows progress or can even make symptoms worse.
Insurance & Payments
Are appointments covered by Extended health benefits, OHIP, or HCAI ?
OHIP: Massage therapy is not covered.
HCAI / Auto Insurance: We do not accept Health Claims for Auto Insurance.
Extended Health Benefits: We do not do direct billing, but clients can submit receipts for reimbursement. While benefits may cover part of care, our programs focus on long-term results that often go beyond what insurance covers.
What are payment options for Plans of Care?
We offer payment plans for our Plans of Care to make receiving treatment more manageable. Because care is delivered over time, payments can be spread out rather than paid all at once. Payment plans are discussed before starting care so everything is clear and predictable.
Other Common Questions
What is myofunctional therapy?
Myofunctional therapy is a key component of our programs. It is a type of treatment that focuses on retraining the muscles of the face, tongue, and jaw. It helps improve breathing, swallowing, and muscle function—all of which play a role in TMJD. Think of it as physical therapy for your face and jaw!
What age groups do you treat?
We treat adults exclusively. Adult TMJ cases involve different patterns and treatment needs than children or teens. Pediatric patients are referred to specialists with the right experience